Since 1988, H2R has pride itself on its success stories that are  committed to customers accomplishment by inspiring and transforming their businesses.

CUSTOMER CHALLENGES

What will be the new hierarchy of needs and benefits for improving consumers urban mobility?

STARTING POINT

H2R articulated a future-oriented view of consumers needs and opportunities related to  urban mobility.

ACHIEVEMENTS

H2R has identified some products and services  related to urban mobility that have increased companies performance and profitability.

URBAN MOBILITY

 

               STORIES

INSPIRED

CONNECTING  SHOPPING

CUSTOMER CHALLENGES

What will be  the behavior of shoppers in the future?

STARTING POINT

H2R has created a detailed analysis of the on-going evolution of shopping experience.

ACHIEVEMENTS

H2R has developed new in-store concepts and experiences to attract new customers for the brands.

CUSTOMER CHALLENGES

How to detect fraudulent  behaviors  related to counterfeiting services?

STARTING POINT

H2R has developed a national study based  on hidden signals  to better understand  counterfeiting  behavior.

 

ACHIEVEMENTS

The results have brought information for increasing awareness and effective counterfeiting audits.

SIGNS READINGS

BLUE OCEAN STRATEGY

CUSTOMERS CHALLENGES

How to have an innovative and profitable performance for customers who are more demanding?

STARTING POINT

H2R has developed metrics  to measure customers needs and satisfaction while increasing  the distance from the competitors.

ACHIEVEMENTS

The results help companies tracing their path to the blue ocean strategy.

CUSTOMER CHALLENGES

How to beat the

online market?

STARTING POINT

Create mechanisms to generate knowledge beyond online information, meeting ever greater expectations.

 

ACHIEVEMENTS

Consumer attention, valuing feelings and

not buyings.

MARKET OPPORTUNITIES

CRISIS AS A DIFFERENTIAL

CUSTOMER CHALLENGES

With the financial crisis, the market has become even more competitive, bring forth intense movement of customers between competitors.

STARTING POINT

Understanding  what it takes for a customer to change the loyal suppliers for a new one, even if the price is the same?

 

ACHIEVEMENTS

H2R had explored  the shortcomings that have made B2B customers abandon their traditional suppliers.

CUSTOMER CHALLENGES

How to integrate cultures after a buyout where teams did not perform  together?

STARTING POINT

H2R helps companies to  better understand the culture through research about values and the meaning of  work for different teams.

 

ACHIEVEMENTS

Allocation of employees  according to their profiles and  development  of integrated communication campaigns.

BUYOUT CHALLENGES

Av. Engenheiro Luís Carlos Berrini, 1748 CJ 1601 - Brooklin, São Paulo  - SP

Fax + 55 11 2645-0424

Mobile + 55 11 99910-1252

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